Do you have a complaint?

Müller Academy makes every effort to ensure that you, as a customer, receive the best service for the course you have chosen. We always aim for the best results. However, it may happen that, despite our efforts, you are not satisfied with (part of) our service or the treatment by our representatives. At Müller Academy, we believe it is important to resolve this together. Therefore, if you have a complaint, we kindly ask you to send it to:

Müller Fresh Food Logistics B.V.

Keizersweg 79
7451 PH Holten
The Netherlands

You can also fill out the complaint form below:


Complaints Procedure:

  • You can send your complaint by mail or email (, addressed to S. de Boef (complaints officer), specifying your complaint.
  • Upon receipt, your complaint will be registered, and you will receive an acknowledgment of receipt within 5 working days*.
  • The complaints officer will contact the person/people involved in the complaint and gather the necessary information about the complaint.
  • You will receive a written confirmation of the discussed complaint within 10 working days*.
    Based on the collected information, our complaints officer will make a decision and offer a solution within 4 weeks*.

*) If this timeframe cannot be met, we will inform you in writing.

Complaint form

Complaint form

If you disagree with the resolution of your complaint, you can contact:

The Dispute Committee

Postbus 90600
2509 LP Den Haag
The Netherlands

The decision of the dispute committee is binding. Complaints will always be treated confidentially.

Fresh food is our drive